Resident FAQs

We encourage our tenants at Pacific Realty Management to use the resident portal for convenient online rent payments, as over 95% of our residents do. For alternative payment methods, we offer several options: The landlord must:

• Mailing a check or money order.
• Using bill pay services through your bank.
• Paying by cashier’s check.
• Completing a bank transfer.

These methods ensure that making rent payments is easy and accommodating for all our residents. For assistance with setting up or using these methods, please contact our office.

To add a pet to your residence at Pacific Realty Management, please follow these steps:

1. Email your property manager to request pet permission.
2. Await owner approval, obtained on your behalf.
3. Upon approval, pay the required pet fee and sign a pet addendum to your lease.

These measures ensure compliance with lease terms and maintain good relations. Contact your property manager for more information on our pet policy.

To facilitate a smooth move-out and security deposit return, please adhere to the following:

• Remove all personal belongings.
• Arrange for professional cleaning of the property.
• Have all carpets professionally cleaned.
• Maintain the lawn and garden areas.

Contact your property manager for further details or clarifications.

Please consult your lease for details on late payments and immediately contact your property manager to discuss your situation.

Regrettably, no.

We appreciate your diligence as a resident; however, we are unable to waive late or NSF fees.

Tenants typically manage utilities as specified in the lease agreement. Ensure you:

• Verify responsibilities in your lease.
• Contact utility companies in advance to set up services.
• Provide proof of utility transfer prior to move-in.

Contact our office for any queries regarding utility management.

Yes, but only with the written permission of the landlord. All related requests must be made in writing and handled by authorized contractors. Costs are borne by the resident.

Any changes, especially to security devices, require express written permission from the landlord. Please submit all requests in writing and cover any associated costs upfront.

Your monthly gross income should be at least three times the rent. Verification includes recent pay stubs, tax returns, or bank statements. Stable employment history and proof of income are required.

Contact your property manager to adjust your lease agreement accordingly. Formal changes ensure updated responsibilities and correct lease terms.

Provide written notice of intent to vacate as specified in your lease. Contact your property manager for a Move Out Procedures Packet and further instructions.

Contact our office as soon as possible to discuss. Be prepared to pay prorated rent in advance.

While landlords must ensure the property remains habitable and maintain essential facilities, not all issues are covered under this obligation. When accepting a unit "as is," it's important to note that certain pre-existing conditions may not be subject to repair by the landlord. Always report necessary repairs promptly in writing, and the landlord will address those that are their responsibility under local housing codes and the lease agreement.

Landlords handle major systems and structural maintenance, while tenants cover daily upkeep and minor repairs. Check your lease or contact our office for specific details.

You will be responsible for damages due to negligence or misuse. Promptly report any issues to avoid additional charges.

Unless specified differently in your lease, lawn care is the tenant's responsibility.

Landlords have the right to inspect the property as per the lease terms. Proper notice will be given to ensure tenant privacy.

Lease terms must be fulfilled unless early termination is covered by military clauses. Legal consequences may apply for early termination.