Owner FAQs

Yes, our convenient owner portal is accessible around the clock. This includes viewing monthly statements, reports, copies of invoices, and signed agreements anytime you need them.

Indeed, we understand that property management extends beyond the usual business hours, which is why we ensure you can reach us at any time. We kindly request that non-urgent communications be reserved for standard business hours (Monday-Friday, 9 am-5 pm) and that after-hours contact be used for emergencies.

Your owner portal is a comprehensive resource for monthly financial overviews, detailed maintenance updates, inspection findings, yearly summaries, and tax documents like your 1099 form. If you need assistance or prefer direct email communication, please contact our property management team or reach out to info@pacificrealtymanagement.com .

Our network of trusted service providers ensures quality work at fair pricing, without markups. We leverage long-standing relationships with handymen, contractors, and specialists to negotiate cost savings, which we then pass directly to you.

Absolutely. We're open to considering any vendors you prefer.

Yes, we can coordinate with your home warranty provider when necessary. Please note that warranty claims typically prolong repair times, potentially impacting tenant satisfaction and their decision to renew the lease.

We're able to manage various recurring property expenses, provided we have the correct details for payments. However, we cannot take responsibility for payments related to HOA fees, taxes, or insurance on your behalf.

Yes, maintaining a landlord insurance policy is essential. Inform your insurance agent about the rental status to ensure adequate coverage. Tenants are advised to have their own renter's insurance.

Yes, we are insured for both general liability, covering bodily injury and property damage, and errors and omissions, addressing professional service mistakes.

Adding us to your policy is standard practice and usually comes at minimal or no cost to you. It ensures a unified legal front in case of a claim, reducing potential legal fees and enhancing risk management for both you and PRM.

Our leases stipulate a 30-day written notice. If a lease is broken, tenants are liable for rent until the term ends, an early termination fee is paid, or the property is re-let. Renewal discussions commence about 45 days before lease expiration.